Returns & Exchanges

At BergHOFF, we want you to be fully satisfied with your high-quality kitchenware. If your purchase doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Log into your BergHOFF account or visit our online returns portal to enter your order number and email address to start the process.

2

Prepare the Package

Carefully pack the unused items in their original manufacturer packaging, ensuring all manuals and components are included to avoid restocking fees.

3

Ship the Items

Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing